30-day returns. If something is not right, you have 30 days from delivery to ask for a return.
How to start: use our contact page with your order number and a photo if the item arrived damaged or faulty. We reply within 1 business day with return instructions.
Condition: items must be unused and in their original packaging.
Damaged, faulty or wrong item: we cover it. You get a replacement or a full refund, and you do not pay return shipping.
Changed your mind: you can return it within 30 days, but the return shipping is yours to pay.
Refunds: once the return is on its way back, or once we approve a damaged-item claim, we refund to your original payment method within 5 business days. Your bank may take a few more days to show it.
Cancellations: orders can be cancelled free of charge before they ship, usually within 24 hours of ordering.
Not returnable: earbuds and other personal-care items once opened, for hygiene reasons, unless they are faulty.
